Holiday Inn London Sutton, an IHG Hotel

Good location for visiting family and for getting the train to London on a couple of days. Comfy bed and good buffet breakfast. We took the room, breakfast and parking package, parking is then only £5 per night. Its so hard to find on site parking these days. Bring swimming costumes as use of the pool, jacuzzi, sauna, steam room and gym are included. Used room service only once when husband went out to meet friends. A little bit disappointing. The room service button on the phone puts you through to reception and when they transferred me it just rang and rang. Ended up going downstairs to order it myself. After 50 minutes waiting for my club sandwich I rang again and the receptionist did go to the kitchen for me. It appeared 5 mins later. Apparently bar orders were very busy. They did provide 2 complimentary drink vouchers to make up for it.

The room was very comfortable, quiet, offered all the amenities I required and - importantly, a comfortable bed with plenty of room around it. Overall, a very welcome, comfortable and successful stay in Sutton. The added bonus of secure car parking in any Greater London location, within the ULEZ regions of the city is a rarity; also, a London hotel, with a long and deep bath is as rare as hens teeth these days and one I was gleefully happy to languish in during my stay. Overall, I was very happy with my one night stay. With this hotel's proximity to mainline trains and buses to Morden (Circle Line), and just 25 minutes from J.9 on the M25, I would consider this an affordable and quieter alternative, that carries full leisure and dining facilities, to more central hotels for those visiting the city.

This hotel is well located near Sutton station and town centre. It does have parking, which is quite unusual for a London hotel, but from what the people in front of me at check in were saying, you do have to pay. The rooms are large and clean, and the front desk staff are very helpful. There are nice extras like a gym, etc. The WiFi is fast and free.

Beautiful room. Spacious, comfortable bed, amazing shower. Housekeeping staff cleaned the room well and were very polite. Fresh towels and beds made every day. Reception staff were so helpful and restaurant/bar staff were super helpful. We like to stay here because of the pool, which is lovely. We spend lots of time in the pool and I like the jacuzzi also. We also like the cleanliness and the closeness to the high street. Always a good stay.

I like the location which is already in the center of the town so it's very close to everywhere. My daughter likes the pool area and my husband likes the gym area. Our room is just enough for us, perfect for a family of 3-4. The staff are very accommodating. We chose to stay in IHG for my daughter's birthday, then when I ordered a cake for her yesterday to surprise her, they gave it for free and happily sang a birthday song for my daughter and the other guests sang for her as well. Kudos for the staff! Excellent customer service, they always smile and greet us 🫶🏼